In order to be able to respond individually to your specific information needs, we offer various support and information channels for CODESYS users.

CODESYS® Technical support

Our technical support is available to answer your technical questions and solve problems efficiently.

Benefit from our know-how

We are here for you!

Our team is on hand to help you with all technical questions and problems.

Simply contact us by e-mail, and our experienced support team will help you as quickly as possible.

Support request

Support Services

We offer a wide range of support options. Do you need quick help with a specific problem? Or do you have a large project for which you would like frequent support from CODESYS specialists in the near future?

Here you will find our support packages:

CODESYS Support Packages

Standard support

Our Standard Support includes all basic support services:

  • Documentation
  • Web-based ticket system
  • License management
  • Bug reports

Within the scope of standard support, our service team does not prioritize.

Immediate Support

For all those who need quick help with a specific issue

  • Purchase a ticket valid for one hour of support at the CODESYS Store.
  • Processing within one working day
  • Included: Analysis and troubleshooting

Premium Support

For all those who need ongoing support over a defined period of time

  • Purchase of a time quota in the CODESYS Store
  • High prioritization
  • Organized ticket system

Example: Standard Support

You have discovered a bug in the CODESYS software or you have a general question about our products? Use this channel to submit bug reports and receive information about CODESYS products. Please note that no individual how-to requests will be answered here.

Example: Immediate Support

Your machine is at a standstill, and you urgently need support? With this package, you will receive expert help with acute problems within 24 hours.

Example: Premium Support

You are planning to switch your production to CODESYS-based control systems and need support during development and commissioning? This support package gives you preferential access to our experts for a defined period of time - ideal for the smooth implementation of your first systems.

We are happy to support you with individual developments and customizations, tailored to your needs.

CODESYS User Services

Expert advice directly from the CODESYS developer

Ideal for users of the IEC 61131-3 tool

Benefit from our know-how! For over 20 years, our experts have dedicated themselves exclusively to the further development of CODESYS.

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